In the event You receive a damaged/defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with our customer service team through any of the below mentioned channels:
Upon receiving Your complaint, Conferenza.com shall verify the authenticity and the nature of the complaint and if Conferenza.com is convinced that the complaint is genuine, Conferenza.com will inform the relevant Provider of such complaint and request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, Conferenza.com reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Conferenza.com in this regard. You expressly acknowledge that the Provider selling the defective product/service will be solely responsible to you for any claims that You may have in relation to such defective product/ service and Conferenza.com shall not in any manner be held liable for the same.
Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and inform Conferenza.com at the earliest. The return process of the product may be restricted by Conferenza.com depending on the nature and category of the product.
Replacement can be for the entire product or part(s) of the product subject to availability of the same at Seller’s end.
Products may be eligible for replacement only if the same seller has the exact same item in stock. If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
In order to return any products sold through the Website, You are required to comply with the below mentioned conditions
Please notify Conferenza.com of receipt of a damaged/defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Conferenza.com shall not be held liable for the failure to replace the order
Products/Services should be unused
Conferenza.com will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Conferenza.com is unable to do so, Conferenza.com will notify you regarding the same and you will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Conferenza.com
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
The returned products are subject to verification and checks by Conferenza.com in order to determine the legitimacy of the complaint/return.
In the event the return of a product is duly accepted by Conferenza.com the value of such product, as originally paid by You during acceptance of delivery of product or otherwise, will be refunded to You. Refund will be processed within 7-21 working days in your bank account or as per the circumstances as determined by Conferenza.com
A Discount coupon code, once used shall not be refunded in case of cancellation of order either by customer or Conferenza.com
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